Systems Analyst; Fort Worth

Who We Are

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. We are a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive training opportunities and fantastic benefits.

This position will have an on‑site work schedule in Fort Worth, Texas at 301 W 13th Street.

The ideal candidate must be skilled to perform complex (journey‑level) computer systems analysis work. They are an integral member of the team ensuring all systems are operational and that staff have the software and functioning equipment needed to serve our customers. Work involves desktop, application and telephone support to on‑site and remote users in a call center and office environment. Works under minimal supervision with moderate latitude for initiative and independent judgment.

• Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas.
• Offer informal training and orientation to staff on the use of assigned computers, telecommunications equipment, and applications.
• Open, monitor, and, when needed, open service tickets and coordinate with vendors on repair and replacement of equipment.
• Generate reports based on data from Microsoft SQL, DB2, INFORMIX, Microsoft Access, and other sources.
• Develop, test, and deploy automating repeatable tasks using Power Shell or Visual Basic Scripts (VBS).
• Monitor, manage, and update Avaya telecommunications equipment, including Avaya Aura Communications Manager, Session Manager, and Session Border Controller.
• Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies.
• Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents, and serve as recovery coordinator for one or more systems.
• Perform additional duties and special projects as assigned.

• Two years of full‑time experience providing general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office 365, including SharePoint 365 development and authoring.
• Advanced troubleshooting, researching, and analysis abilities.
• Ability to gather system requirements and prepare technical documentation quickly and accurately.
• Ability to work independently while coordinating with others.
• Attention to detail and ability to perform multiple tasks efficiently.

• A Family Friendly Certified Workplace.
• Competitive salary: $4,523.16 /month.
• Defined Retirement Benefit Plan.
• Optional 401(k) and 457 accounts.
• Medical Insurance.
• Paid time off, including vacation, sick, and family care leave.

To be considered, please complete a State of Texas Application for Employment and apply online at  or on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will verify identity and eligibility to work in the United States and complete the required employment eligibility verification upon hire.

This position is security sensitive according to the Texas Labor Code, Section 301.042.

Mid‑Senior level

Full‑time

Information Technology;
Government Administration

Security sensitive position. Criminal background check conducted on final candidate.