Sr. UX Researcher

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Position:
Sr. UX Researcher

Location:

Fort Worth, Texas
Duration:
Contract
Job

Hybrid role – 3 days onsite

The Sr. UX Researcher will be a key member of the Digital Customer Experience team within the Customer Experience Organization. This role involves driving user experience for customer and employee-facing applications. The ideal candidate is thoughtful, empathetic, and an experienced UX professional with extensive knowledge of UX best practices, user research methods, data analysis, and UX strategy. This position requires a strong advocate for intuitive product design and a mentor who can guide product portfolios effectively.

• Collaborate with Product Owners, Product Designers, and stakeholders to understand business problems and advocate for user experience.
• Develop and execute research strategies to achieve product portfolio objectives and key results (OKRs).
• Conduct discovery and evaluative research to uncover product insights ahead of development.
• Perform qualitative UX research using usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analyses.
• Conduct quantitative UX research using surveys, clickstream analysis, eye‑tracking studies, card sorting, tree testing, and unmoderated usability tests.
• Present actionable insights to product teams based on research outcomes.
• Utilize analytical tools such as Adobe Analytics and Quantum Metric to gather data insights.
• Create and update personas, customer journey maps, and service blueprints to maintain a customer‑centric focus.
• Work in a self‑guided Agile environment across multiple initiatives and ceremonies.
• Benchmark product performance with quantitative UX metrics and proactively address customer feedback.
• Scale UX research by building infrastructure, educating others, and contributing to Research Ops.
• Utilize research software and hardware, including eye‑tracking equipment and participant recruitment resources.

• Bachelor's degree in human-computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology, or a related discipline.
• Minimum of 3 years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Strong understanding of user-centered design, qualitative and quantitative research methods, and analytical skills.
• Proficiency in remote unmoderated testing tools and moderated testing devices and platforms (e.g., User Zoom, User Testing, Userlytics).
• Familiarity with modern design and prototyping tools (e.g., Figma, Zeplin, Flinto, Sketch, Adobe CC).
• Excellent written and verbal communication skills with proven ability to collaborate across disciplines and roles.
• Ability to present work clearly and compellingly to stakeholders, citing best practices, testing data, or business requirements.

• Master's degree or Ph.D. in a related discipline.
• 5 years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Experience in creating research strategies aligned with product objectives and key results.
• Project management skills with the ability to set objectives and deliver on time.
• Experience scaling research practices and building a product benchmarking program.
• Proficiency in analytical dashboards and tools (e.g., Adobe Analytics, Quantum Metric).
• Knowledge of Artificial Intelligence (AI) and its application to UX practices.

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5,000 professionals providing services across the U.S. and Canada. For more information visit

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