Skip Recovery Agent

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The Skip Recovery Agent is responsible for the assignment and follow‑up of post‑charge‑off accounts to skip and repossession vendors. Verify account details using skip‑tracing tools and making outbound calls to the customer in an attempt to increase recoveries and mitigate losses. Answer emails and calls from skip and repossession vendors and assist with questions about recovery efforts. Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process.

Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post. Determine accounts that should be sent through the Replevin or other litigation means and support the agency and attorney team on legal efforts to secure our vehicles.

Handle inbound calls in effort to resolve delinquency on car or van accounts that have been charged‑off. Discuss payment and update account information on charge‑off accounts. Assignment of recovery agents to secure surrendered vehicles. (30%)

Handle walk‑up and email requests from internal and external customers and assist with further research where needed. Support Fraud Control as necessary on accounts involving outside law enforcement agencies. Support the agency and attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.

(15%)

Mid‑Senior level

Contract

Administrative

Irving, TX $-$ 4 days ago