Technology Field Support Technician

Technology Field Support Technician

Livestock Nutrition Center LLC – Fort Worth, TX

Livestock Nutrition Center specializes in blending customized rations, supplements and premixes to meet the specific nutritional needs of livestock producers. Our experienced sales staff and nutritionist work with producers to design feeding programs tailored to their operations.

To add value to the suppliers and end users in the feed ingredient supply chain through distribution, processing and service.

We provide customized feeding programs, nutritional products, and expert service to livestock producers that promote long‑term success and profitability.

• Provide remote technical assistance and support for computer systems, software, and hardware (including IoT and OT equipment).
• Travel to locations to resolve complex issues or implement new technology as needed.
• Document, route, track, elevate, and update staff and management on issue status.
• Build rapport and research problem details from technical and non‑technical staff.
• Analyze, document, and map business processes and data to identify improvement areas.
• Contribute to the knowledge base by creating and maintaining technical documents.
• Research and stay abreast of new hardware or software applicable to current or future sites.
• Perform other support and operational tasks as required.

• A degree in Computer Science, Information Technology, or related field.
• Priority consideration for experience in agriculture, manufacturing, or OT implementation/installation.
• Relevant certifications (e.g., CompTIA A+, Network+) are an advantage.
• 3+ years of experience in IT operations, support, service, or help desk.
• Excellent knowledge of computer systems, security, networking, systems administration, databases, data storage, and phone systems.
• Highly proficient with support ticketing and Reporting Services.
• Understanding of Service Level Agreements (SLAs) within an IT environment.
• Strong debugging and troubleshooting skills.
• Outstanding verbal and written communication.
• Ability to work independently and as part of multi‑disciplinary teams, adapting to changing job requirements.
• Enthusiastic about product knowledge acquisition.

• All full‑time employees are eligible for a comprehensive benefits package.

• Seniority Level: Mid‑Senior
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology