Chief Digital Information Officer

Chief Digital & Information Officer (CDIO)

Reports to:

CEO

Employment Type:

Full-time | Exempt

Location:

Irving, TX

Salary: $92,820.00 - $ (posted 2 weeks ago)

Our client, a rapidly growing private equity owned company in the Dallas, Texas area seeks a transformational Chief Digital & Information Officer (CDIO) to lead the evolution of a high‑growth, B2C subscription‑based business into a digital‑first, omnichannel service leader. This executive will own the end‑to‑end digital customer experience, enterprise systems strategy, IT operations, cybersecurity, data, and the digital marketing growth platform—while operating within a disciplined, cost‑conscious environment.

This role sits at the intersection of technology, customer experience, and commercial performance, partnering closely with the CEO and executive leadership team to modernize platforms, improve unit economics, and deliver measurable customer and financial outcomes.

What You’ll Do

• Define and execute a multi‑year digital‑first, omnichannel roadmap across web, mobile apps, self‑service portals, IVR, chat, SMS, email, and field/in‑home interactions.

• Transform a traditional service model into a frictionless, self‑service experience that reduces cost‑to‑serve, improves NPS, and increases retention.

• Own end‑to‑end digital customer journeys including acquisition, installation scheduling, account management, upgrades/downgrades, troubleshooting, billing, payments, and collections.

• Embed strong product and UX practices (journey mapping, experimentation, A/B testing, VOC) to continuously improve conversion and engagement.

Marketing & Digital Growth Platform

• Lead the Marketing function, with a strong emphasis on digital acquisition, brand, and lifecycle retention.

• Oversee a modern digital marketing stack including CMS, SEO/SEM, performance marketing, marketing automation, email, analytics, attribution, and experimentation tools.

• Partner with Sales and CX to deliver an integrated lead‑to‑order‑to‑renewal funnel, grounded in data and closed‑loop performance measurement.

• Ensure tight alignment between brand storytelling, pricing, product strategy, and the customer‑facing digital experience.

• Serve as the enterprise architect, defining the target‑state technology and data architecture and simplifying the current application landscape.

• Lead a major ERP transformation (e.g., Net Suite or similar), from business case through implementation and integration across finance, supply chain, field operations, CRM, and customer platforms.

• Drive modernization of OSS/BSS, CRM, workforce management, and internal systems to enable scalability, automation, and better decision‑making.

• Establish architecture standards and integration patterns that reduce complexity and long‑term run costs.

Billing & Payments Ecosystem

• Act as the executive owner of the billing/BSS platform relationship and roadmap (e.g., CSG or comparable systems).

• Optimize customer data models, product catalogs, billing configurations, dunning strategies, collections, and payment solutions (cards, ACH, wallets, autopay).

• Ensure billing and payments are seamlessly integrated into digital channels for transparency and ease of use.

• Drive strong commercial discipline across contracts, SLAs, and change management.

IT Operations, Security & Data

• Oversee IT operations including infrastructure, enterprise applications, databases, end‑user computing, and service desk.

• Ensure system availability, reliability, and performance for customers, field operations, and corporate teams.

• Own cybersecurity, risk, and compliance, including incident response, disaster recovery, and business continuity.

• Build and mature enterprise data and analytics capabilities, including BI, dashboards, KPIs, and self‑service analytics.

What our client is looking for

• Bachelor’s degree in IT, Computer Science, Engineering, Marketing, Business, or related field.

• 15+ years of progressive IT/digital leadership, including 5+ years at the executive level.

• Strong background in telecommunications, broadband, cable, or B2C subscription services (preferred).

• Proven success transforming legacy or hybrid environments into…