Boutique Technician - Chicago

Position: Boutique Technician -  Chicago

Job Title

Boutique Technician - Chicago

Company

Richemont (Cartier)

Location

Chicago, IL

Reports To

Technical Operations Regional Manager

Role Overview

The main purpose of the Cartier Boutique Technician is to provide technical services for Watches and Jewelry. Responsibilities include quick services, jewelry chain adjustments and component replacements, polishing, and rhodium services at designated locations.

Responsibilities

• Quick Services - Watches
• Jewelry - Chain Adjustments and components replacements
• Polishing
• Rhodium (Only at designated locations)
• Watches
• Maintenance and complete services (quartz calibers)

Key Responsibilities 1. Client Care Support

• Support sales teams for client care cases requiring technical input
• Support sales teams for complex bracelet adjustments or changes

2. Diagnosis

• Determine service required and destination of where the service will be performed:
  • Main Service Facility Center
  • Boutique
  • Vendor
• Products covered in diagnosis:
  • Watches
  • Jewelry
  • Clocks
  • Accessories

3. Watch Services

• Watches
• Quick Services - Battery
• Functional Checks
• Rate Adjustments
• Water Resistance Renewal
• Component Replacement
• Complete Service
• Polishing

4. Services on Jewelry

• Adjustments on chains – adding/removing links
• Services on LOVE Bracelets
• Polishing
• Rhodium Services (Only at specific locations)

5. Maintain Workshop Tools and Equipment

• Ensure tools and equipment are being maintained and calibrated
• Tools
• Equipment
• Bench Organization
• Apply 5S Practices

6. Maintain Workflow

• Ensure services move through the flow by respecting Task Objectives
• Service Coding
• Warranties
• Quality

Qualifications

• Required Experience:
  
  3-5 Years working with Luxury Watches/Products
• Technical Skills/Abilities:
  • Watchmaking technical operations experience
  • Encasing Certification (WOSTEP)
  • Or ability to pass Technician Exam to validate the required tasks
• Personal
  
  Skills:
  • Client focused
  • Computer Skills – Knowledge of SAP
  • Zoom/Teams Navigation
  • Handle multiple tasks simultaneously
  • Work with a team in a fast‑paced environment
  • Strong organizational, interpersonal & communication skills

Compensation & Benefits

Richemont offers a generous compensation and benefits package for eligible employees. Core benefits include medical, dental, and vision programs; health savings and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement and paid time off are included. Volunteer time off is encouraged.

Salary Range

$65,000 – $95,000; negotiated based on relevant skills and experience.

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