IT Logistics Specialist

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An IT Logistics Specialist will image laptops/desktops/tablets and perform complete setup of end-user work areas. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA, with very occasional interdepartmental shipments internationally.

• Inbound shipment processing to include verification of serial numbers and identification of origin (store number, user name, vendor).
• Perform accurate data entry to ensure correct processing of assets within the inventory/ticket management system.
• Perform diagnosis, testing and burn-in, if required, of IT/POS hardware.
• Perform detailed repairs of a wide range of malfunctioning or damaged hardware, including laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen and battery replacements primarily).
• Prepare hardware for testing and repair completion, including cleaning and proper packaging for return-to-stock or shipping.
• Submit warranty claims for applicable hardware.
• Assist with or perform cycle counts to ensure material availability to satisfy demand.
• Assist with reviewing vendor invoices as needed.
• Prepare POS/IT hardware for deployment, including final configurations and repackaging.
• Process package shipments using UPS World Ship and Fed Ex Ship Manager and update work order statuses in the inventory system.
• Provide accurate shipment information including ETA and tracking details.
• Create or edit configuration files and guides for various device types.
• Handle reverse logistics tickets from creation to completion for refurbishment or disposal of non-functioning hardware.
• Stock and rotate inventory using FIFO.
• Install applications and perform domain joins on laptops/desktops/tablets (Windows and macOS) as well as Android devices.
• Install hardware (laptops, desktops, tablets, desk phones, printers) while ensuring proper cable management.
• Occasional travel within the metro area using a personal vehicle; very infrequent travel beyond the north Texas area using company-provided transportation.
• Other duties as assigned.

• Use of basic hand tools 50% - 75% of the time.
• Occasional use of electric/hydraulic pallet stacker.
• Ability to stand or walk 75% of the time.
• Ability to lift/carry loads up to 40 lbs. for short distances, or climb ladders, without assistance – up to 75%.
• Participate in lifting loads over 40 lbs. – less than 25%.
• Bending and/or reaching into pallet-depth racks – up to 50%.
• Crawling under desks – 25%.
• Sitting – less than 25%.
• Exposure to household cleaning agents (window cleaner/isopropyl alcohol/etc.) – less than 25%.

• Effective and accurate follow-up with strong attention to detail.
• A+ Certification required.
• Six months of computer/hardware repair experience.
• Understanding of First Cash, Inc. field business models and related requirements within 6 months.
• Ability to read and follow advanced technical manuals detailing equipment repairs.
• Excellent written and verbal communication skills.
• Excellent time management skills to handle high volume in a fast-paced environment.
• Self-starter with the ability to work independently.
• High school graduate or equivalent with 2+ years related experience.
• Associates degree or technical school preferred.
• Must be able to operate a hydraulic pallet stacker within 3 months of employment.

First Cash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—First Cash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. Our stores also provide small, non-recourse pawn loans secured by pledged personal property to support the communities we serve.

Through our…