Application Support Analyst

Position Overview

The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction.

This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment.

• Application Support
  :
  Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance.
• Incident Management
  :
  Respond to and resolve end users’ requests in a timely manner, escalating complex issues to senior technical teams when necessary.
• User Assistance
  :
  Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems.
• System Maintenance
  :
  Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability.
• Data Integrity and Visualizations
  :
  Create reports and leverage data visualization tools. Assist in application configurations to promote data integrity through data entry. Provide data integration into industry specific applications from Acquisitions.
• Documentation
  :
  Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations.
• Collaboration
  :
  Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements.
• Root Cause Analysis
  :
  Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences.
• Monitoring and Reporting
  :
  Utilize monitoring tools to track application performance and generate reports for stakeholders.
• Compliance
  :
  Ensure applications adhere to organizational security policies and audit requirements.

• Bachelor’s/University degree or equivalent experience in the oil and gas industry preferred
• 1+ years of hands‑on SQL experience preferred
• Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs
• Application support expertise - Proficiency in troubleshooting software applications and understanding of IT systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis
• Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, Tab Fusion, Quorum, Conduit, Cyg Net, Petra, ArcGIS
• Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML
• Coding - Some experience in writing and interpreting scripts, Power Shell, Python
• Business process mindset - translate operational needs into technical solutions
• Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision
• Personal skills – Communication, self‑study and a desire to grow knowledge base and advance a career

Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.

Entry level

Full‑time

Information Technology

Oil and Gas