Managed Services - Solution Architect

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

At EY, we’re more than just a professional services firm — we’re a global network of 400,000 professionals and one million alumni united by a shared purpose: to build a better working world. We empower our people to challenge the status quo, embrace innovation, and deliver lasting impact for our clients and communities.

Managed Services is a significant part of the EY business, comprising more than US $5b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients.

The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.

You’ll also find a culture that prioritizes learning, collaboration, and growth — providing you with the tools, support, and freedom to thrive and shape your career.

The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.

• Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards.

• Develop and implement people, process, and technology operational models, ensuring they are cost-effective and scalable.

• Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery.

• Collaborate with cross-functional teams to integrate solutions, commercials, and client requirements into cohesive and comprehensive MS deals.

• Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery.

• Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models.

• Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY’s overall approach.

• Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives.

• Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs.

• Assess risks and commercial impact, providing input towards the design of specific priority managed services offerings.

• Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.

• Proven experience in designing and delivering complex MS deals, including multi‑tower and first‑of‑kind engagements.

• Strong understanding of people, process, and technology operational models and their integration into MS solutions.

• Expertise in creating transition plans and service management layers in line with industry standards and best practices.

• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams and clients.

• Strong analytical and problem‑solving skills, with a focus on delivering high‑quality solutions that meet client needs and expectations.

• Bachelor’s degree in Business, Finance, Technology, IT, or a related field.

• Understanding of Managed Services including knowledge of market and industry dynamics

• Understanding of and experience in organization transformation

• Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.

The compensation ranges below are…