More jobs:
Customer Relationship Management Administrator
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-01-02
Listing for:
Belcan
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Customer Relationship Management Administrator
Base pay range: $20.00/hr - $23.00/hr
Shift: 1st Shift: 9-5pm (Mon-Fri)
Seniority level:
Entry level
Employment type:
Contract
- Case Intake, Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses, fields and lifecycle transitions.
- Process-oriented mindset with strong analytical and problem-solving abilities.
- Empathy for end users and customers; passion for frictionless support experiences.
- Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
- Salesforce experience is a plus.
- High School Diploma
- 1-2 years of Administrator experience in Aerospace or a manufacturing environment
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