Business Process Analyst II

Business Process Analyst II – City of Fort Worth

Pay Range: $35.43 - $46.06/hr. / $73,689 - $95,796 annual compensation

Job Posting Closing: Monday, January 12, 2026

Workdays &

Hours:

Monday – Friday, 8am to 5pm

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities.

A Business Process Analyst II – Active Net Administrator will serve as the department’s primary system administrator and business owner for Active Net, the City’s recreation management platform. The role involves configuring, maintaining, and improving Active Net to support the Park & Recreation Department’s goals, while balancing competing priorities and acting as a trusted partner to operations staff, finance, IT, leadership, and external vendors.

• Bachelor's degree in Business Administration, Public Administration, Information Systems, or a related field & at least four (4) years of business analysis experience.
• Valid Texas driver’s license.

• Experience with Active Net or similar recreation management software.
• Experience supporting enterprise systems with financial components.
• Strong Microsoft Excel and reporting skills;
  Power BI experience preferred.
• Experience providing system training and documentation.
• Experience working with finance, accounting, or ERP systems (e.g., People Soft).

• Serve as the department’s system administrator and business owner for Active Net, managing configuration and daily use of all modules including programs, memberships, facilities, reservations, POS, and customer interfaces.
• Administer system users, roles, and permissions; ensure accurate cash handling workflows, permit approvals, account balances, and system access controls.
• Act as primary support for internal staff; troubleshoot system issues and coordinate resolution with the Active Network vendor and City IT as needed.
• Perform business and operational analysis using system data to support effective utilization, reporting, and continuous improvement.
• Configure and maintain related interfaces and tools, including Active Net HUB dashboards, CMS, digital signage, Team Sideline, and other integrated applications.
• Develop, maintain, and deliver standard and ad‑hoc reports using Active Net tools and Microsoft Office (and related query/reporting tools as needed).
• Provide system training, documentation, and guidance for new, seasonal, and experienced staff to ensure consistent and correct system usage.
• Ensure data quality, system integrity, and compliance through regular audits, account maintenance, and quality assurance reviews.
• Support internal and external audits by responding to findings and maintaining documented procedures and controls.
• Administer and support complementary systems such as ePACT, Healthy Contributions, and Tivity Health.
• Serve as technical liaison between Park & Recreation, Finance, IT, other City departments, and external vendors.
• Assist with financial processes including reconciliations, chargebacks, refunds, and write‑offs in coordination with Financial Management Services and PARD Sr. Accountant.
• Respond to customer inquiries related to online registration, accounts, and system use; route program‑specific or policy questions appropriately.
• Perform other related duties in support of departmental operations and comply with all City attendance, personnel, and conduct policies.

Positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking, and repetitive motions. Sedentary work predominates, with occasional lifting of up to 10 pounds.

Come be part of something special in Fort Worth.

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train, and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an…