Help Desk Technician

This is a Direct-Hire Position paying $60,000 annually.

• Provide daily help desk and desktop support for warehouse and office employees.
• Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician.
• Support and maintain a broad range of hardware, including:
• Dell PCs/workstations, monitors, and full workstation setups
• Zebra printers, label printers, and weight scales
• Copiers and general office equipment
• Warehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers)
• Provide support for the Koerber Warehouse Management System (formerly Infosis).
• Manage Office 365 user administration and Dialpad phone number setup.
• Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications.
• Install and support software such as Crowd Strike and N‑able for remote access and device management.
• Manage account terminations and access disablement for departing employees.
• Use UPS/Canvas Ship systems for warehouse and user support needs.
• Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting.
• Support approximately 25 total workstations across administrative and warehouse environments.
• Reports to the Director of IT Infrastructure (based in Kansas City, MO).
• Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer.
• Functions as the primary IT resource in Texas
  , working within a small but highly collaborative multi-location IT team.

• 2–3 years of IT support or help desk experience.
• Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows.
• Ability to learn proprietary systems quickly; warehouse systems experience is a plus.
• Comfortable working independently as the only on‑site IT support presence.
• Ability to travel occasionally to other warehouse locations if needed.

Aim Hire is an Equal Opportunity/Affirmative Action Employer.

• Associate

• Full‑time

• Information Technology

• Transportation, Logistics, Supply Chain and Storage

• Medical insurance
• Vision insurance
• 401(k)