Desktop Support Specialist

Desktop IT Support Analyst

Experience: 3+ Years

Location:
Fort Worth, Texas

• Ability to work independently or as part of a team.
• Must have good oral and written communication skills, strong analytical and organizational skills, ability to solve problems quickly and completely and coordinate activities simultaneously.
• Ability to assemble hardware and software components, performs hardware and software integration to provide a stand‑alone computer system and ensure it is operating as it is designed and operates properly.
• Ability to communicate with vendors to resolve non‑functioning equipment problems arranging for replacements and/or exchanges.

• High school diploma or equivalent with three (3) years of information technology work experience.
• Experience in configuring and installing PCs and related software and set up and configure network connections to file servers, application servers and the Internet.
• Experience coordinating deliveries and installation of equipment to user installations and perform tests to ensure the system is operating properly, de‑installs equipment and provides replacement system as required.

First‑level PC & hardware support

• Provides basic PC hardware & software support
• Coordinates ordering, inventory, and installation
• Installs and configures desktops and peripherals
• Manages vendor coordination for equipment issues

• Must be able to provide first level PC technical support for all County employees and remote sites for both hardware and software.
• Must be able to coordinate ordering, receiving, inventory, assembly, integration, check‑out, delivery and installation of personal computer‑related hardware and software.
• Monitors and manipulates computer setup options for routine computer operations.
• Coordinates orders for needed computer equipment.
• Ensures that all equipment is ordered by purchase orders and verifies delivery dates.
• Ensures that equipment is delivered in good condition and contacts vendor(s) to resolve any problems (delivery, equipment, etc.) and/or coordinates delivery schedule and destination of computer hardware and software.
• Verifies hardware and software shipments against County purchase orders and inspects equipment upon arrival.

• Mid‑Senior level

• Contract

• Information Technology