Personalization Specialist - Retail​/E-commerce

Location:

prefer candidate based in Dallas-Fort Worth metropolitan area (hybrid 2 days a week), but open to other US locations. Might require doing an in-person interview.
Compensation: $50 - $60/hr
Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

We are seeking a seasoned Personalization Specialist to join Concord, supporting our client in the retail/e-commerce vertical on large-scale initiatives.
This role will be responsible for coordinating and assisting in activities required across personalization operations, as well as supporting personalization sprint planning and roadmap execution. The Person alization Specialist will work under the direction of the Personalization Strategy Lead and collaborate with operations and build teams to ensure activities stay on track.

• Managing ongoing updates from the business within personalization experiences like promo, SKU and creative updates that impact the experience.
• Ongoing tracking, reporting and measurement of personalization experiences.
• Work cross-functionally with many other departments to coordinate and execute operational needs and/or to set up a new or optimize an existing personalization experience.
• Assist in the prioritization of business updates, new personalization features, and experiments.
• Partner with the Senior Product Manager to manage the backlog of experiments, creative updates, and new features.
• Support two business units under the direction of the Personalization Strategy Lead.
• Work closely with both the Sr. Product Manager managing the personalization roadmap as well as the CRM personalization lead to ensure experiences are coordinated, optimized, and measurable across channels.

• Bachelor’s degree in Marketing, Business, Technology, or a related field.
• 3-7years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies.
• Strong understanding of digital marketing channels, tools, and best practices.
• Data savvy; data analyst skill set is a plus.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Experience with data-driven test-and-learn methodology and practice preferred.
• Experience with personalization platforms and technologies;
  Salesforce MCP experience preferred.

• Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects.
• Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past.
• Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team.
• Effective Communicator – articulates appropriately and accurately; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info.
• Team Builder – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion…