UX Researcher

Base pay range

$70.00/hr - $77.46/hr

Location:

Fort Worth, TX (HYBRID)

Duration: 12 months

Pay Range: $70 - $75/hr

• This role is a member of the Digital Customer Experience team within the Customer Experience Organization at the client, driving the user experience for customer‑ and employee‑facing applications.
• The UX Researcher is a thoughtful, empathetic, and experienced professional with extensive knowledge of UX best practices and hands‑on experience with user research methods, data analysis, and UX strategy.
• The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses strengths across multiple disciplines to share knowledge and mentor their product portfolio.
• You’ll wear many hats as a mentor, strategist, collaborator, and evangelist, applying your knowledge of user testing, research best practices, and methodologies to a wide variety of problems.

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non‑essential job functions) not referenced. Management may modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations.

• Collaborate with Product Owners, Product Designers, and stakeholders to develop a deep understanding of business problems and advocate for user experience.
• Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
• Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
• Conduct qualitative UX research using moderated usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analyses to understand user behaviors, needs, motivations, and pain points.
• Perform quantitative UX research leveraging surveys, clickstream analysis, eye‑tracking studies, card sorting, tree testing, and unmoderated usability tests to quantify user behaviors, validate design decisions, and measure ease‑of‑use, comprehension, and satisfaction.
• Effectively present and communicate actionable insights to product teams based on research outcomes.
• Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies.
• Create, update, and advocate personas, customer journey maps, and service blueprints to help product teams stay organized, focused, and customer‑centric.
• Work in a self‑guided Agile environment across multiple initiatives and ceremonies.
• Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and identify problem areas.
• Scale UX research by building infrastructure, educating others, and contributing to Research Ops.
• Utilize research software / hardware (including eye‑tracking equipment) and participant recruitment resources.

• Bachelor's degree in Human‑Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline.
• 3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Strong understanding of user‑centered design, qualitative and quantitative research methods, and analytical skills.
• Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (User Zoom, User Testing, Userlytics, etc.).
• Familiarity with modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.).
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines, and roles.
• Desire to promote and teach the importance of user‑centered research to Product Owners, stakeholders, and Designers.
• Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data, or business requirements.

• Mast…