TEMP Technician, Distance Learning Program Specialist

TEMP Technician, Distance Learning Program Specialist

FLSA Status:
Temporary/ Irregular Part-Time

Pay Grade: $24.00/HR

Workdays:
Irregular Part-Time (approx. 2.5 days/week)

Reports To:

Director of Data Engineering and Digital Resources

Primary Purpose

The primary purpose of this role is to provide remote and virtual distance educational services to school districts, private, and charter school clients. The role manages the Connect2

Texas program for both external providers and schools to schedule and deliver content to LEAs across the nation. The Distance Learning Specialist role also serves as the Zoom regional program manager for ESC Region 11 employees and all ESC Region 11 LEAs.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• High School Diploma/GED required
• Technical certification(s) and/or Associates Degree preferred

Special Knowledge/Skills

• Communicate effectively in written and oral forms
• Demonstrate effective interpersonal and collaborative skills with both internal and external clients
• Ability to communicate effectively and work as a team
• Attention to detail and ability to quickly and appropriately troubleshoot and repair distance learning problems
• Skills and understanding of various teleconferencing, distance learning and computer applications for management and communication purposes
• Above average technology competency levels
• Extensive knowledge of webinars/on-line meeting programs including but not limited to Zoom, Web Ex, Google Meet
• Team oriented and desire to work collaboratively with ESC staff and campus/district/charter school personnel

Experience

• Strong customer service experience troubleshooting videoconferencing technology from a help desk/call center setting
• Successful experience managing a videoconferencing network and supporting H.323/IP connections using various videoconferencing equipment including but not limited to MCUs/bridges, codecs, and software based applications
• Experience supporting webinars/on-line meetings using various programs
• Experience troubleshooting network connectivity issues

Essential Duties and Responsibilities

* This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

** This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Serve as a representative of ESC Region 11, displaying courtesy, tact, consideration and discretion in all interactions with other members of the educational community and with the public
• Work independently to perform scheduling coordination and technical support/problem resolution for Regional Distance Learning Network and Connect2
  
  Texas customers
• Provide on-line, face-to-face, and telephone technical support for internal and external customers
• Provide technical assistance for video conference connections
• Assist with the set-up, operation of the video bridges and room based video conferencing systems
• Maintain distance education web pages on the ESC Region 11 and Connect2
  
  Texas websites
• Provide necessary/mandated reports in compliance with all grant, legal, licensing/certification requirements, and ESC policy
• Assist in development of programs for ESC Region 11 to promote…