Senior Data Scientist, CX Analytics

Coinbase seeks a Senior Data Scientist focused on customer experience analytics. This role involves developing models for revenue calibration and causal inference, leveraging LLMs and statistical rigor. Candidates should have a strong background in data science and experience with consumer-facing analytics.

As a Senior Data Scientist at Coinbase, you will be responsible for the Downstream Impact of Support (DSI) revenue calibration models, translating complex support interaction data into actionable revenue insights. Your work will directly influence customer retention and product engagement through causal inference frameworks and experiments.

You will collaborate with cross-functional teams to define segmentation models and behavioral signals, ensuring that analytics outputs are robust enough for executive reporting. The role emphasizes high statistical rigor and the responsible use of generative AI tools, making it essential for candidates to have a deep understanding of both ML and NLP techniques.