Technician, Endpoint Management

Title: Technician, Endpoint Management

Department: DT Campus Support Services

Campus

Location:

Trinity River Campus

Employee Classification: CSV
- Computer Services

Position Type: FT
- Regular

Grant Funded: No

Pay Frequency:Monthly

Compensation Details:Starting Pay - $55,700

Work Hours: Monday
- Friday 8:00am - 5:00pm;
Varies based on department needs.

Remote Eligible: This position is not eligible for remote work

This role is responsible for providing daily support for the installation, configuration, maintenance, and troubleshooting of endpoint devices across Tarrant County College (TCC). This role is also responsible for resolving user issues, fulfilling service requests, performing hands on repairs, and supporting routine endpoint management tasks following established procedures, escalating complex issues when needed.

• Assists in the setup, configuration, and deployment of endpoint devices (Windows, macOS, iOS, Android)
• Supports mobile device management (MDM) tools such as Jamf, Microsoft Intune, Knox, ManageXR
• Learns and applies basic scripting for automation, such as Power Shell or Bash
• Performs basic troubleshooting of hardware and software issues
• Assists with software installations, updates, and patching
• Maintains accurate inventory and documentation of endpoint assets
• Follows established security best practices in endpoint configuration and management
• Travels to campus sites as needed to support endpoint operations
• Stays current with emerging technologies, standards, and best practices

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

• Works under the general supervision of the assigned department leader

* Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Associate’s degree or 60 college credit hours and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

• At least one (1) year’s working experience using scripting languages such as Power Shell, Bash, or Python
• At least one (1) year’s working experience performing the essential performance requirements in a higher education or large-scale IT environment
• Current industry certification such as, CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified - Modern Desktop
• Administrator Associate, Jamf Certified – Tech (Jamf 200 or 240), or Jamf Certified – Admin (Jamf 300 or 370)

• Knowledge of endpoint security tools such as Endpoint Detection and Response (EDR) or Managed Detection and Response (MDR)
• Knowledge of Windows, macOS, iOS, and Android operating systems
• Skilled using endpoint management platforms and tools
• Skilled in excellent customer service and interpersonal relationships, including…