Technical Support​/SKIL Instructor

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

As a Technical Support Specialist / Learning Instructor, you are considered a subject matter expert in NCR Atleos ATM products and act as an advanced level remote support analyst and technical learning instructor. You are part of our support services and learning delivery teams, and your passion for providing exceptional customer service, technical guidance, and effective instruction contributes to our world‑class high level of customer satisfaction and associate readiness.

Acting as second line support to NCR Atleos Field Service Technicians and as an instructor for assigned technical learning programs, you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution for each Field Service Technician, learner, and customer. You connect with Field Service Technicians to address questions and resolve various problems, including uncommon or complex issues, knowing when and who to turn to for additional support.

You also facilitate classroom, lab, virtual instructor‑led, and online learning experiences that enhance technical capability and improve the overall effectiveness of the business unit/organization. You will have a proactive approach and may handle problems before they start by identifying knowledge gaps, improving course content, creating knowledge articles, and feeding live field learning back into training materials and knowledge systems. No matter the situation, your formal training, technical expertise, available knowledge repositories, and adult learning techniques will allow you to provide Field Service Technicians and learners what they need when they need it.

Additionally, you will always be on the lookout for preventative measures you can take, elevate issues appropriately, contribute to continuous improvement, and serve as an ambassador for the NCR Atleos brand. Your goal is to keep our Field Service Technicians, learners, and customers completely assured and satisfied through your technical expertise, instructional capability, consistent communication, and commitment to quality support and effective learning delivery.

As a Technical Support Specialist / Learning Instructor, you will provide support to Field Service Engineers who will generally be onsite at a customer location and requiring technical assistance. The support will include problem identification, analysis, diagnosis, and resolution. You will utilize Knowledge Systems provided by NCR Atleos and other vendors as appropriate to identify solutions to known problems. You are responsible for ensuring that solutions provided are successful, ensuring first time and long‑term resolution of the problem.

If no known solution can be identified, you are responsible for escalation to other support groups where deeper level skilled personnel are available. You retain ownership of escalated problems/issues through to resolution. You are responsible for ensuring that NCR Atleos Management is informed if resolution to a problem will take longer than contractual requirements require. You will provide input to the Knowledge Systems as and when required and create and publish knowledge articles when required.

You will coordinate with your peers, Management, Learning teams, and other support…