ZR__JOB

Dallas, United States | Posted on 03/13/2026

On site Hybrid Tuesday thru Thursday in Coppell, TX

• Work with the departmental managers to understand the current processes and systems.
• Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.
• Recommend process changes/system modifications to streamline and automate a business process.
• Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.
• Define high-level goals and road map associated with their project
• Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.
• Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.
• Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.
• Facilitate/present the initial training sessions for a particular process.
• Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.
• Communicate status of the project to senior management.
• Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.
• Bachelor's degree or equivalent.
• 5-8+ years of business analysis experience.
• Must have Mortgage industry experience.
• Proficiency in defining business problems and proposing solutions.
• Product, Process and Industry Knowledge.
• Experience on Microsoft VSTS or Jira tools
• Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables
• Bachelor's degree in Information Technology, Business or related field a plus
• Excellent interpersonal, verbal and written communication skills.
• Must be proactive and solutions oriented business professional with the ability to interface with all levels of management across business units and functions.
• Must have document management and modeling skills