Associate Director, Customer Engineering & Delivery

Dallas, United States | Posted on 10/06/2026

iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors(ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oiland gas, education, and life sciences.

iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal,collaboration & Social Employee Engagement, Embedded Systems and User Experience designetc.

What makes iLinkSystems' offerings unique is the fact that we usepre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators),both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.

• Manage a large-scale client portfolio, spanning data and product engineering engagements.
• Own client relationships end-to-end — client partners, enterprise architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
• Act as a trusted advisor: ableto articulate technical issues and trade-offs in a way that resonates with both technical and executive stakeholders.
• Mine the account for new opportunities and establish new stakeholder connections, growing therelationship organically through delivery credibility and insight.
• Travel to client locations periodically, as needed by the engagement.

• Own account P&L; drive revenue growth and optimize gross margin across the portfolio.
• Track budgets closely across all engagements within the account.
• Manage a mix of Fixed Bid (FB) and Time & Material (T&M) engagements.
• Lead estimation and proposal efforts, including scoping, pricing, and solutioning for new and expanding work.
• Present business strategies,data architectures, and technical solution approaches directly to customers.
• Oversee delivery of dataanalytics, data engineering, and data science projects, ensuring quality and business impact.
• Oversee delivery of product engineering solutions across web, desktop, and cross-platform technologies.
• Guide solution architecture and technology selection at a decision-making level by partnering closely with architects.
• Work experience with modern cloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.
• Work experience with modern web technologies (e.g., Angular and React).
• Work experience with agentic AI approaches and frameworks (e.g., Microsoft Agent Framework, Lang Chain).
• Navigate ambiguous or evolving requirements and help drive product direction where needed.
• Ensure delivery discipline across large teams using structured methodologies (e.g., SAFe) and sound project delivery practices generally.

• Build, lead, and grow large,multidisciplinary delivery teams.
• Demonstrated, proven experience in people management, client management, and stakeholder management.
• Represent the organization'stechnical capability externally — e.g., conducting technology webinars orsimilar thought-leadership activities.

• 12+ years of Industry experience
• At least 4+ years of experience leading large teams delivering multiple projects for…