Analyst​/Sr Analyst, Data Steward - Customer Data Strategy & Governance

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this jobThis role is part of the Customer Data Strategy & Governance team and plays a key role in advancing customer-centric, data-driven decision making across the enterprise. As the Loyalty Data Steward, you will partner with business stakeholders, technology teams, and data owners to govern, maintain, and enhance critical Loyalty data products. This position offers the opportunity to shape data governance practices, improve data quality and accessibility, and influence how customer data is managed and leveraged to drive business outcomes.

What you'll doThis list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Works closely with IT partners, commercial product teams, Privacy team and the governance committee.

Collaborates with Subject Matter Experts and IT to design and manage integrated data products.

Assists with investigations and defect resolution.

Creates and implements data health scorecards and monitoring systems.

Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts.

Creates and delivers communications and training about our data assets and how to use them.

Collaborates with commercial teams to ensure customer-first/data-first approach to development of solutions.

Works with Data Stewards to maintain metadata, best practices, ownership and lineage.

Updates and manages Data Access Policies, conduct audits and recommend changes when appropriate.

May participate in governance committees and working groups, as needed, to support the development and continuous improvement of data standards and best practices.

All you'll need for success

Minimum Qualifications
- Education & Prior Job Experience Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training3 years of experience in data analysis, data management or data stewardship

Proficiency in SQL Experience with one or more aspects of data governance

Preferred Qualifications
- Education & Prior Job Experience5 years of experience in data analysis, data management or data stewardship

Airline or travel/hospitality industry experience

Experience with BI tools such as Tableau or PowerBIExperience with Data Quality tools such as Informatica, Anomolo or Monte Carlo Experience  with Informatica Axon/EDC/Marketplace

Experience with Identity Resolution, CDP or Master Data Management solutions

Experience with Teradata, Databricks and Snowflake Skills, Licenses & Certifications Exceptional analytical and advanced problem-solving skills

Knowledge of data management concepts including modeling, quality, control frameworks, governance, master data management, metadata management, identity resolution, etc.

Excellent interpersonal and communication skills

Advanced proficiency in Microsoft Excel and Power Point Advanced  SQL proficiency;
Python a plus Ability to perform customer data analysis using complex data sets Strong…