Specialist​/Sr Specialist, Learning Administration

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job Responsible for maintaining and ensuring effective administration of enterprise learning applications and other learning technologies managed by the Learning Administration team.

This job is a member of the Learning Administration team within the People (Human Resources) group.

What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Serve as SaaS product administrator for learning applications, ensuring the systems are mainted and adminstered to enterprise standards

Maintain process documentation and workflows using tools

Identify, troubleshoot, and resolve problems with system access, permissions, and configuration (Tier 2 application support)
Work in partnership with Technology teams (both internal and external) to resolve any issues reported that relate to learning applications

Provide training and technical support to other training organizations across the enterprise for learning applications

Work with learning application vendors on release schedule to ensure American follows new features

Acts as business consultant by proactively providing insight to key decision makers on trends observed from data, make data backedrecommendations for continuous improvement in support of strategic objectives and goal to deliver value to the company

Works collaboratively with internal customers and stakeholders in defining learning strategy to achieve high end user satisfaction

Act as a back-up to Learning Administration team to ensure daily support of learning applications

Use HTML skills to deliver consistent message across applications and notifications to enhance the user experience

Define and maintain post-learning strategies for surveys and work with data analyst to make data available to subject matter experts

All you'll need for success

Minimum Qualifications
- Education & Prior Job Experience Bachelor's degree in related field or equivalent experience/training3+ years of relevant experience

Preferred Qualifications
- Education & Prior Job Experience Knowledge of learning ecosystems that include multiple platforms, including learning management (LMS) SAP Success Factors, learning experience platforms (LXP), and learning record stores (LRS)
General knowledge of Microsoft Office 365

Skills, Licenses & Certifications

Ability to build effective relationships with internal and external customers

Ability to problem solve and troubleshoot issues presented by end users

Ability to work independently or collaboratively as part of service focused team Understand learning principles in a corporate setting

Ability to think critically, research issues and problems, and respond with solutions

Excel at project management principles, and continually improve processes

What you'll getFeel free to take advantage of all that American Airlines has to offer:
Travel Perks:
Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits:

On…