Manager, Digital Strategy and Innovation

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Posting Start Date
: 11/2/26

Location
: DFW Headquarters Building 8 (DFW-SV08)
Cities
:
Fort Worth - TX
Requisition : 88852

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• The Manager, Digital Strategy and Innovation helps identify and define initiatives that support product innovation, customer experience enhancements, and process improvement for digital channels (website and app).
• This role conceptualizes and designs scalable digital technology innovations.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, coach, and develop a team of analysts
• Support and lead the strategy and design of multiple concurrent innovation initiatives across Digital Customer Experience
• Execute product evaluations, proofs of concept, and commercial feasibility analysis by working with internal stakeholders and external partners
• Create business cases supported by data analysis, proofs of concept, and projected business value to obtain funding for key initiatives
• Define scope, sequencing, and delivery timelines aligned to financial and operational risk, customer and team member impact, and regulatory requirements
• Translate complex technical or operational topics into clear, decision-ready narratives
• Prepare and present updates to senior leaders and steering committees
• Set clear priorities, provide decision clarity, and remove blockers for the team
• Make tradeoff decisions around resource allocation, timing, and
• Drive alignment on ownership, process changes, and change management plans

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's and/or master's degree in a relevant field, or equivalent experience and/or training
• 3+ years of experience in product and/or project management roles
• 5+ years of airline or transportation industry experience

Preferred Qualifications
- Education & Prior Job Experience

• 2+ years of people leadership experience in product and/or project management
• Knowledge of digital e-commerce and key success factors
• Experience applying AI in occupational settings to improve productivity and customer outcomes

Skills, Licenses, and Certifications

• Strong people leadership experience in a product, program, or innovation environment
• Demonstrated ability to lead cross-organizational initiatives without direct authority
• Comfort operating at both strategic and execution levels
• Exceptional written and verbal communication skills for executive audiences

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness…