Lending System Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Lending System Specialist, you will have the opportunity to use your strong system aptitude, attention to detail, and accuracy to support the lending division's system maintenance, project deliverables, and AI/ML Tools. This role will create high-quality system testing, validation, and documentation to ensure that the division's key performance indicators are met and to improve efficiency.

Works with purpose and is driven to provide the best team member experience. Willingness and ability to exhibit Wellby Core Values every day. Develop and execute test scripts and perform system testing and validation for core and ancillary lending systems supporting Consumer, Indirect, Mortgage, Collections, and Loan Servicing operations, including system enhancements, product updates, and conversion activities. Support lending projects and initiatives by coordinating testing activities, documenting results, and partnering with project teams to ensure requirements and deliverables are completed accurately and timely.

Perform preapproval campaign testing and communicate testing results to internal stakeholders. Create, maintain, and distribute exception reports to monitor system functionality, process performance, compliance findings, and product support issues. Monitor regulatory and compliance requirements impacting lending systems and processes, including TILA, TRID, MLA, HMDA, ECOA, FDCPA, and other applicable regulations. Assist with testing, implementation support, and ongoing maintenance of automation, AI, and machine learning tools designed to improve operational efficiency and service delivery.

Observe operational processes and identify opportunities for process improvements, documentation enhancements, and workflow optimization. Develop and maintain departmental procedures, job aids, and process documentation to support consistent operations and compliance requirements. Support internal and external audits by gathering requested documentation, assisting with system updates, and documenting findings and corrective actions. Maintain lending optimization logs, reports, and tracking tools related to system changes, outages, operational issues, and vendor support activities.

Review internal and member-facing documentation, including department procedures, intranet content, and website information, to ensure accuracy and consistency. Assist with maintaining Business Continuity Planning (BCP) documentation for the lending division, including operational procedures, contact information, and recovery-related documentation. Participate in user acceptance testing (UAT), defect tracking, and issue resolution efforts to support successful system implementations and enhancements. Escalate system issues, process concerns, and potential compliance risks to leadership for review and resolution.

Performs other duties as assigned.

Knowledge of Wellby's organizational functions and general operating policies and procedures. Knowledge of general office practices and procedures, business English, spelling, and punctuation. Knowledge of personal computers, utilizing Microsoft Office Suite and other software. Knowledge of lending regulations and compliance requirements (e.g., TIL, TRID, HMDA, ECOA, MLA, FDCPA). Knowledge of consumer, indirect, mortgage, collections, and loan servicing processes. Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.

Skilled in gathering, analyzing, and organizing information from multiple sources. Ability to troubleshoot system issues and resolve discrepancies in testing or reporting. Ability to support audits, examinations, and compliance reviews through accurate documentation and research. Ability to interpret and apply lending regulations, policies, and procedures. Ability to communicate clearly and concisely, orally and in writing. Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.

Ability to coordinate several concurrent activities simultaneously. Ability to…