Sr. Manager of IT & Operations

This role may require in-person interview/s in Austin, Texas

Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we've been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.

Reporting to Executive leadership, the Sr. Manager of IT & Operations owns Osano's internal technology environment day to day. This role runs IT operations, manages the corporate technology stack, and improves systems, security, and employee experience over time. The ideal candidate is hands-on, operationally excellent, and ready to take on more strategic ownership as the company grows.

• Own and continuously improve Osano's internal IT operations, including endpoint management, identity and access, SaaS administration, and corporate infrastructure.
• Keep systems reliable and employees productive.

• Maintain and deliver a near-term IT roadmap aligned with company growth. Identify gaps, prioritize improvements, and ship them consistently.

• Manage the IT and corporate technology budget.
• Own vendor relationships, renewals, and contract negotiations to control cost and remove redundant tools.

• Serve as the internal technical lead for SOC 2 IT audit evidence and controls.
• Implement and maintain security policies, enforce compliance standards, and move the team from reactive evidence gathering to proactive risk reduction.

• Partner with department leads and the executive team to resolve operational bottlenecks and support the needs of a growing, distributed team.

• Administer and secure Google Workspace and corporate identity infrastructure.
• Manage SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile devices, using EDR tooling including Microsoft Defender and Iru Avert.

• Build and maintain automation for onboarding, offboarding, and hardware provisioning using low-code tools, Google Apps Script, Bash, or Power Shell.
• Reduce manual work wherever possible.

• Establish and enforce policies for safe, compliant adoption of AI tools across the organization.
• Manage access, data privacy boundaries, and shadow AI risk in collaboration with engineering and legal.

• Maintain accurate, audit-ready documentation for Osano's corporate technology stack, and deliver internal training on security best practices, security hygiene, and data privacy.
• AI in Your Work:
  At Osano, we expect everyone to use AI to work smarter and deliver better results. In this role, you'll leverage AI to create and maintain documentation, resolve routine support requests more efficiently, build automations, and identify recurring ticket trends and opportunities for improvement.

• Experience:
  
  7+ years in IT, systems administration, or technical operations, with at least 1 to 2 years in a lead or managerial role in a SaaS or startup environment.
• Technical
  
  Competency:
  
  Hands-on experience with IAM, MDM, SAML/SSO, Google Workspace administration, and scripting. You are comfortable in the terminal and in the admin console.
• Operationally Driven:
  You close tickets, build systems that prevent the next ticket, and document what you build. You measure success by uptime, resolution time, and employee experience.
• Mission Alignment:
  You care about security and compliance without sacrificing usability. You understand that a privacy company should model the behavior it sells.

• Fully remote, with at least four hours of overlap each day with your team's core hours.
• Collaborative and video-on for meetings, and async-first for everything else. Bring people in when they are needed and share what you're working on with the team.
• Regular 1:1 checkins with your manager, with a focus on growth conversations.

• We're a welcoming team that's dependable, curious, moves fast, and full of talented people
• We're a B-corporation with a mission that matters, in a high-growth space with significant potential
• You'll have access to our training program, well-defined career paths, and a leadership team that…