Service SPM Lead

Lead endtoend Service Now SPM transformation and implementation programs for enterprise customers

Own delivery governance scope schedules milestones budget and quality metrics

Collaborate with business stakeholders to define portfolio project demand and resource management processes

Drive solution planning and execution across Service Now SPM modules including PPM Demand Management Resource Management and Agile frameworks

Provide strategic guidance and roadmap recommendations aligned with client business objectives

Manage onsite offshore delivery teams and ensure adherence to delivery commitments

Facilitate executive steering committee meetings governance reviews and status reporting

Identify project risks dependencies and mitigation strategies proactively

Ensure compliance with Service Now best practices development standards and platform governance

Coordinate with architects developers business analysts and testing teams for successful release execution

Support presales estimation solution planning and proposal activities when required

Establish strong relationships with client leadership and key business sponsors

Bachelors degree in Engineering Computer Science Information Systems or related discipline

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.