Enterprise Business Applications Tech Analyst

Primary Location Remote Department IS Enterprise Business Systems Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular Launch your technology career at Cincinnati Children’s in a role where you’ll help support the systems and applications that keep our organization moving. As an EBA Technical Analyst I, you’ll gain hands‑on experience supporting enterprise applications, solving technical problems, testing system improvements, and working alongside experienced analysts to develop solutions that improve business operations and the employee experience.

This is a great opportunity to build your technical skills, learn enterprise systems, and grow your career in a collaborative healthcare technology environment.

Summary Analyze, support, maintain, enhance, and help implement technology solutions that improve business operations and the employee experience. Work on projects and technical assignments while learning from experienced team members. Learn how Technical Analysts and Business Systems Analysts partner with end users to understand business needs and develop effective system solutions. Gain hands‑on experience with application configuration, enhancements, and production support.

Assist with analyzing, designing, implementing, and maintaining systems and technical processes. Participate in system testing and help create technical documentation. Gain exposure to technical reviews and learn how technology solutions are evaluated and implemented. Apply established development lifecycle processes to implement and support system solutions.

Provide technical support and help troubleshoot production, application, and process issues. Investigate system behavior and error messages while building your technical problem‑solving skills. Assist with Change Control processes to help ensure system updates and solutions are implemented successfully. Monitor system performance and functionality to identify potential issues and opportunities for future enhancements. Support department efforts focused on continuously improving the customer experience.

Provide responsive support to end users and help resolve system and application questions. Monitor service‑level expectations and elevate issues when additional support is needed. Follow established change management policies and procedures. Deliver outstanding customer service through timely communication, effective follow‑up, and a solutions‑focused approach.

Grow your technical knowledge through cross‑training, vendor education, instructional seminars, and department meetings. Continue developing your knowledge of Cincinnati Children’s systems, applications, and technology environment. Build positive relationships and collaborate effectively with teammates and business partners. Contribute to a supportive, team‑focused environment while continuing to develop your technical and professional skills.

Bachelor's degree in a related field OR equivalent combination of education and experience 0+ years of experience in a related job discipline

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:
Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's…