SysOps Engineer – Monitoring & Cloud Operations

Operate and monitor infrastructure that supports production services, with a focus on availability, incident response, and recovery readiness. The work includes observability, operating system administration, backups, disaster recovery, failover exercises, capacity planning, and operational documentation across cloud and other environments.

• Maintain monitoring, alerts, dashboards, and service health checks using observability tools; track CPU, memory, disk, and processes.
• Respond to incidents, troubleshoot service problems, investigate root causes, and support uptime and service-level objectives.
• Administer Linux and Windows systems, including patching and performance tuning.
• Manage backups and validate restores; execute disaster recovery plans and coordinate outage simulations.
• Test failover and failback for critical services, monitor replication and data consistency with data teams, and maintain recovery runbooks.
• Plan capacity, optimize infrastructure performance, and keep operational logs and documentation current.

• Relevant experience in systems or cloud operations, infrastructure support, SRE, or a related field; a relevant degree or equivalent practical experience.
• Hands-on Linux and Windows administration experience.
• Experience with monitoring and observability platforms such as New Relic, Prometheus, Grafana, or Datadog, and with a cloud platform such as AWS, Azure, or Google Cloud.
• Knowledge of incident and problem management, root cause analysis, backups, disaster recovery, business continuity, and failover.
• Experience managing virtual machines, cloud instances, or physical servers; familiarity with services and web servers such as systemd, Nginx, or IIS.
• Strong troubleshooting, analytical, communication, documentation, and cross-team collaboration skills.

• Experience supporting highly available, mission-critical production systems.