Director, IT Operations - CMU Miami

Carnegie Mellon University is building a new campus in Miami’s Wynwood neighborhood, creating a unique opportunity to help shape the technology environment for a growing academic and research community from the ground up.

Computing Services is seeking a Director of IT Operations – CMU Miami to serve as a key on‑site technology partner for the Miami campus. This role will connect campus needs with Carnegie Mellon’s central Computing Services organization in Pittsburgh while being hands‑on as well as coordinating local vendors, contractors, facilities partners, and service providers. The Director will report to the Deputy Chief Information Officer in Computing Services.

During the startup period, the Director also works under the day‑to‑day direction of the Computing Services leader for the Miami technology workstream. The Director will work closely with Pittsburgh‑based Computing Services leaders and technical teams that own and operate university‑wide technology services. The role will provide critical local context, be hands‑on as well as coordinate implementation and operational activities in Miami, identify emerging needs and risks, and help ensure that centrally delivered services work effectively in the Miami environment.

This role will change as the campus grows. At the start, the Director will be the first on‑site technology staff member and will do much of the work personally: setting up spaces, installing and testing equipment, supporting the first faculty, staff, and students, and resolving problems as they arise. In doing so, the Director will work with the Pittsburgh technology community and with local contracted and term resources in Miami.

As on‑site technology staff is hired over the first year, the Director will recruit, onboard, and lead that team. The role will shift toward operational leadership of campus technology services. The successful candidate will be effective in both modes.

Serve as the primary on‑site Computing Services representative and technology point of contact for CMU Miami, including initially acting as the Security Point of Contact for the Miami campus, working with the Information Security Office.

Partner closely with Computing Services leaders and service owners in Pittsburgh to understand Miami requirements and support the delivery of university‑wide technology services to the campus.

Bring local campus context, operational requirements, risks, and opportunities into central IT planning and decision‑making.

Coordinate implementation activities in Miami for services including networking, identity, security, endpoint computing, audiovisual technology, enterprise applications, research computing, and other technology capabilities.

Represent Computing Services in campus planning, building activation, renovation, construction, and facility turnover activities, engaging the appropriate Pittsburgh‑based technical teams and service owners as needed.

Coordinate local technology vendors, contractors, telecommunications providers, and managed service partners in partnership with central IT teams.

Assess technology needs for offices, conference rooms, classrooms, laboratories, research environments, and other campus spaces and communicate those needs to the appropriate service owners.

Provide hands‑on technical support, installation, testing, and troubleshooting when local presence is required.

Support incident response by assessing issues on site, coordinating with central support and engineering teams, and helping drive issues to resolution.

Identify technology risks, dependencies, readiness gaps, and emerging campus needs and work collaboratively with…