Infrastructure Operations Specialist
-
IT/Tech
Job Description & How to Apply Below
This position is located ONSITE in Mexico City, Mexico. It is not a remote position.
We are looking for an experienced Infrastructure Operations Specialist to join our Global IT Infrastructure & Operations organization. The role is part of a Datacenter Operations team of 10 specialists, working in a department of 100+ colleagues across global locations. The main goal is to support and evolve datacenter platforms, ensuring high availability, operational excellence and continuous improvement.
Responsibilities- Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
- Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
- Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
- Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives
To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment. You may currently work as a specialist or consultant and bring hands-on experience with datacenter technologies and operational processes.
We expect experience in the following areas:
- VMware vSphere administration (ESXi, vCenter)
- Backup solutions, preferably Commvault Backup & Recovery
- Physical datacenter facilities and server hardware, preferably HPE
- Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
- Privileged Access Management (PAM)
- Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
- ITIL processes and operational best practices
- Communicates effectively in English
- Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
- Works independently, manages own priorities, and makes confident decisions within their domain
- Comfortable interacting with business stakeholders
- Analytical mindset with strong troubleshooting and problem‑solving skills
- A true team player who collaborates openly and shares success
- Strong interpersonal skills, asks good questions and listen to what others are saying
The Company is an Equal Opportunity / Aff…
#LI-DM3
- Provide 2nd line support for Demant companies worldwide, including incident troubleshooting, root-cause analysis, and optimization
- Fulfill service requests, ensuring proper prioritization based on impact and urgency, escalating issues where necessary
- Collaborate with colleagues across global locations to follow up on incidents and ensure stable operation
- Participate in infrastructure projects, platform upgrades, lifecycle management, and improvement initiatives
To succeed in this position, you should have at least 5 years of experience in an IT infrastructure environment. You may currently work as a specialist or consultant and bring hands-on experience with datacenter technologies and operational processes.
We expect experience in the following areas:
- VMware vSphere administration (ESXi, vCenter)
- Backup solutions, preferably Commvault Backup & Recovery
- Physical datacenter facilities and server hardware, preferably HPE
- Citrix Virtual Apps & Desktops, or comparable application & desktop virtualization tech
- Privileged Access Management (PAM)
- Microsoft Server platforms (2019, 2022 and 2025) and related core infrastructure services
- ITIL processes and operational best practices
- Communicates effectively in English
- Self-motivated, diligent, proactive. You are always looking for more and have the will to make a difference
- Works independently, manages own priorities, and makes confident decisions within their domain
- Comfortable interacting with business stakeholders
- Analytical mindset with strong troubleshooting and problem‑solving skills
- A true team player who collaborates openly and shares success
- Strong interpersonal skills, asks good questions and listen to what others are saying
The Company is an Equal Opportunity / Aff…
#LI-DM3
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