Solutions Engineer

A Solutions Engineer role serving as the technical counterpart in sales and onboarding for a software product. The position proves technical fit for a customer's stack and ensures the first deployment succeeds. The work spans pre-sales discovery through implementation handoff, bridging commercial and engineering concerns.

• Run technical discovery and scope integrations during the sales process
• Build proofs of concept using a prospect's real content and workflows
• Lead technical onboarding, including knowledge base setup, integrations, and handoff rules
• Answer security and architecture questions during evaluation
• Convert recurring implementation friction into product and documentation improvements

• Three or more years in solutions engineering, implementation, or technical account management
• Ability to read API documentation and write enough code to build an integration demo
• Strong communication skills with both technical and non-technical stakeholders
• Experience owning technical onboarding for a software product
• Judgement to tell a prospect when the product is not the right fit

• Experience with ecommerce platforms or help desk software
• Background in pre-sales for an API-driven product
• Familiarity with LLM application behaviour and its limits