IOC Systems Analyst

Optomi, in partnership with a leading AI Cloud Service Provider, is seeking an IOC Systems Specialist to join a fast-paced operations team supporting large-scale HPC and GPU cloud environments.

The IOC Systems Specialist is responsible for providing Tier 2 operational support for high-performance computing (HPC) cloud infrastructure in a 24x7 IOC/NOC environment. This role focuses on monitoring, troubleshooting, and resolving complex incidents across Kubernetes clusters, Slurm-managed workloads, cloud services, and large-scale storage environments. The specialist will help ensure system stability, performance, and uptime while supporting mission-critical AI and GPU computing operations.

• Working with cutting-edge AI and HPC infrastructure technologies
• Supporting large-scale GPU cloud environments in a highly technical operations setting
• Collaborating with engineering and infrastructure teams to solve complex production issues
• Opportunities to grow within cloud, Kubernetes, HPC, and observability technologies
• Being part of a sustainability-focused organization powered by renewable energy

• 2–5 years of experience supporting or operating HPC clusters in a production IOC/NOC environment
• Hands‑on experience with Kubernetes and Slurm workload manager
• Experience supporting storage technologies such as WEKA and VAST
• Background in incident response, troubleshooting, and root cause analysis within complex systems
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Understanding of HPC networking and storage infrastructure, including Infini Band, Ethernet fabrics, and high‑throughput storage environments
• Post‑secondary education in Computer Science, Engineering, or related technical discipline, or equivalent hands‑on experience

• Provide Tier 2 operational support for HPC cloud environments while maintaining system stability and SLA adherence
• Monitor, troubleshoot, and resolve incidents related to Kubernetes, Slurm, storage systems, and associated cloud infrastructure
• Act as an escalation point for Tier 1 support teams and coordinate with engineering teams for permanent resolution of issues
• Perform root cause analysis and contribute to continuous operational improvements
• Execute operational changes, maintenance activities, patching, and upgrades following change management procedures
• Support and maintain monitoring, alerting, and observability tools for proactive issue detection
• Maintain runbooks, operational documentation, incident reports, and knowledge base articles
• Support operational readiness for new HPC technologies and infrastructure deployments
• Provide guidance and mentorship to Tier 1 operations staff and data center technicians
• Participate in a 24x7 rotating shift schedule and major incident response activities