Engineer II, Systems Reliability Engineering

Help improve the reliability, performance, and operational readiness of retail technology services. The work spans applications, infrastructure, and store systems, combining production operations with automation and ongoing service improvement for a distributed retail environment.

• Improve service availability, performance, and resilience across retail platforms and supporting infrastructure.
• Coordinate operational practices such as incident response, problem investigation, change control, release readiness, and service transitions.
• Build or enhance monitoring, observability, and automation to detect issues early and reduce manual operational work.
• Work with product, engineering, infrastructure, security, and business groups to deliver stable services.
• Review service health, capacity, performance, and reliability measures to identify and prioritize improvements.

• At least eight years in site reliability engineering, application or infrastructure support, production operations, or a related technology field.
• Experience supporting enterprise applications and infrastructure in complex environments.
• Practical knowledge of incident, problem, and change management and production support.
• Familiarity with monitoring and application performance tools, such as New Relic or comparable platforms.
• Experience with automation or scripting, such as Python, Power Shell, CI/CD tools, or cloud technologies.
• Background in retail systems or store technology, enterprise platforms and integrations, reliability practices, and operational governance.
• Must be authorized to work in the United States without requiring current or future employment visa sponsorship.

• Experience with point-of-sale and store platforms, omnichannel systems, RFID, APIs, middleware, Azure, databases, endpoint services, ITIL, security controls, SOX, risk management, or vendor oversight.

Full-time, remote role based in the United States.