Senior Cloud Services Engineer, II

Design and operate cloud infrastructure and enterprise services that support internal teams and business applications. The role focuses on reliability, security, automation, and service improvement across cloud platforms, collaboration tools, monitoring, and data governance, working closely with engineering, infrastructure, and security colleagues.

• Build and maintain secure, scalable, highly available infrastructure across Azure, AWS, and enterprise SaaS services.
• Manage service performance and availability, and automate the provisioning and configuration of cloud resources.
• Use monitoring and observability tools to detect issues early and improve operational visibility.
• Lead complex incident investigations, identify root causes, and implement changes that strengthen reliability.
• Support data governance and compliance through platform configuration and partnership with information security.
• Maintain architecture documentation and operational procedures, contribute to infrastructure standards, and guide less experienced engineers.

• Relevant experience designing, operating, and improving cloud infrastructure and enterprise services.
• Ability to independently assess complex infrastructure problems and deliver practical solutions.
• Experience with automation, service monitoring, incident response, and root cause analysis.
• Understanding of security controls, governance, and compliance requirements for infrastructure and SaaS platforms.
• Strong documentation and collaboration skills across engineering, security, and infrastructure teams.

• Familiarity with Microsoft 365, Purview, Box, Cisco Email Security, or Solar Winds Observability.
• Experience with Service Now, Jira, or Confluence for operational work and knowledge sharing.

The role is listed as remote. The posting gives an estimated base salary of $145,000–$160,000 plus discretionary bonus. Benefits include medical, dental and vision coverage, retirement matching, paid family leave, wellness programs, career development, and paid time for volunteering; eligibility may vary.