Technical Delivery & Network Engineer; L2; VoIP, Networking & MSP

Experience
: 6+ years of relevant hands-on technical experience

Working Hours: Australian business hours (Melbourne time), including early morning hours in India.

• we are looking for an experienced Level 2 Technical Engineer who combines strong networking and VoIP expertise with the ability to independently manage technical installations and communicate directly with Australian customers.
• This is a hands‑on technical delivery role, not simply a helpdesk or provisioning coordination position.

• You will take technical ownership of customer deployments, from assessing requirements and preparing configurations through to successful installation, troubleshooting, testing and handover.
• You will work with Australian onsite technicians, telecommunications carriers, suppliers and customers to ensure projects are delivered accurately and professionally.
• The successful candidate will also learn our Australian provisioning processes and support routine managed IT service requests.

• - Configure, deploy and troubleshoot business routers, switches, firewalls and wireless networks.
• - Demonstrate strong practical knowledge of TCP/IP, VLANs, DHCP, DNS, NAT, VPNs, routing, PoE and network troubleshooting.
• - Deploy and manage business Wi‑Fi networks, including guest networks, wireless access points and network segmentation.
• - Work with Ruijie/Reyee networking equipment and cloud‑management platforms.
• - Assist with wireless bridge deployments, outdoor Wi‑Fi solutions and multi‑building network installations.
• - Diagnose connectivity, performance and network configuration issues.

• - Deploy, configure and support 3CX or comparable commercial IP‑PBX platforms.
• - Configure SIP trunks, extensions, call routing, queues, IVRs, voicemail and IP handsets.
• - Troubleshoot SIP registration, failed calls, one‑way audio, call quality and firewall‑related issues.
• - Configure and support Fanvil, Yealink or similar business handsets.
• - Support number‑porting migrations and verify incoming and outgoing services after cutover.
• - Assist with technical assessments of existing on‑premises phone systems.

• - Review customer requirements and verify network and installation readiness.
• - Validate hardware specifications, equipment quantities and technical scope before deployment.
• - Prepare configurations, technical instructions and installation documentation.
• - Coordinate remotely with Australian onsite technicians during installation and troubleshooting.
• - Learn and manage Complete ICTs internet, SIP and telecommunications provisioning workflows.
• - Identify installation risks, communicate blockers and prepare appropriate cutover and rollback arrangements.
• - Own assigned technical projects from preparation through to successful testing and technical handover.
• - Provide accurate activation and service details to the operations and billing teams.

• - Provide Level 1 and Level 2 support for Microsoft 365, Exchange Online, Outlook, Teams, SharePoint and Windows environments.
• - Assist with user administration, licence allocation, shared mailboxes, MFA and common access issues.
• - Troubleshoot routine workstation, email, printer and connectivity problems.
• - Investigate basic service and endpoint backup alerts, escalating complex issues appropriately.
• - Maintain accurate service tickets and technical documentation.

• - Communicate directly with Australian business customers via telephone, email and Microsoft Teams.
• - Explain technical problems and recommended solutions clearly to non‑technical users.
• - Provide proactive installation updates and manage customer expectations.
• - Coordinate confidently with Australian…