Strategic Solutions Engineer; Pre-Sales & Post-Sales

Remote, North America

Solutions Engineer, Strategic Accounts

Customer Solutions Group | Remote, North America

Growth Loop is hiring a Solutions Engineer to guide complex enterprise platform transitions for a set of named strategic accounts, from technical strategy and solution design through hands‑on implementation. You’ll work alongside our sales team to help these customers chart a path beyond legacy marketing systems, then lead the technical implementation through launch.

This role involves approximately 25% travel for on‑site meetings with prospective and existing customers.

Pre‑Sales Solutions Engineering

• Partner with Account Executives and other Solutions Engineers throughout the sales cycle for named strategic accounts. Shape the technical strategy for each opportunity and lead discovery with marketing, data, and technology stakeholders.
• Map each customer’s current marketing architecture and workflows, from source data and identity through audiences, destinations, and campaign execution. Show what Growth Loop would replace, connect to, or leave in place.
• Design and deliver tailored demos, technical workshops, and proofs of value using the customer’s priority use cases. Answer detailed questions, address technical objections, and build confidence in the proposed solution.
• Turn the proposed solution into a credible phased plan for migration and launch, including data and integration requirements, validation, dependencies, and risks. Set clear technical expectations before the sale so you can carry the plan into implementation.

Post‑Sales Implementation for Named Accounts

• Own the technical direction and delivery plan for the same named accounts, from kickoff through launch. Translate the solution agreed during the sales process into an executable architecture and implementation plan.
• Coordinate data mapping, identity decisions, audience migration, destination integrations, testing, and customer validation across multiple teams.
• Stay hands‑on when a data flow, audience definition, or integration does not behave as expected. Lead technical escalations with Product and Engineering, make clear scope decisions, and get stalled work moving again.
• Align technical and executive customer stakeholders on milestones, architecture decisions, risks, and launch readiness. Communicate changes to assumptions or timing early.
• Maintain clear communication and documentation on decisions for internal and external project stakeholders

Improve the Next Implementation

• Partner with the Customer Architect who owns the broader account relationship, with clear ownership of technical delivery.
• Document the architecture, decisions, and implementation plan so the Customer Architect and customer teams stay aligned on progress, risks, and remaining work.
• Turn recurring migration and integration challenges into reusable solution patterns and delivery playbooks. Share what works with other Solutions Engineers and Customer Architects.
• Enable Customer Architects and Solutions Engineers to assess and work alongside customers’ existing marketing platforms, especially Adobe, using guidance from named account transitions.

What Success Looks Like

• Within your first six months, you’ve led the technical work for a strategic prospect from evaluation through go‑live, helping the customer navigate a complex migration and start seeing value with Growth Loop.
• Within your first year, you’ve used those experiences to build practical guidance the team can reuse and bring customer insights back to Product to inform what we build next.

• Deep, hands‑on experience with Adobe’s enterprise marketing stack. You can assess how an existing implementation handles data ingestion,…