Application Support Analyst

IT Technical Support Analyst II -- Utility Billing

This large Utility Service Division is seeking to hire an IT Technical Support Analyst II -- Utility Billing in its IT Section. Working as part of a team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems. You will also provide support to end-users to resolve system issues.

We currently are working 5 days onsite in Fort Worth. Duties entail:

• Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment.
• Provide technical and application support and assistance for Utility Billing application users and related systems through in-person and remote support utilizing phone, email and remote tools.
• Create reports and data extracts using query tools or SQL as supported by DB2 for IBM iSeries.
• Perform problem isolation, definition, resolution and follow-up for system, application, and customer issues.
• Install, upgrade, configure, test and maintain third party software applications.
• Perform planning, testing, and implementation of system, application, and hardware upgrades.