Senior Bilingual Insurance Account Manager
Listed on 2026-10-22
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Insurance
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Customer Service/HelpDesk
We are seeking an experienced and highly motivated Senior Bilingual Insurance Account Manager to join our growing team at Mayra Menchaca Allstate Insurance Agency.
In this senior-level role, you will be responsible for delivering exceptional customer service, resolving complex customer issues, managing escalations, and building long-term client relationships. You will also play a key role in improving customer retention, identifying cross-selling and life insurance opportunities, and supporting the development of our service team.
The ideal candidate is
** fluent in English and Spanish**, has at least
** 3 years of insurance customer service and de-escalation experience**, and brings proven leadership or supervisory experience. You must be comfortable managing high-volume customer requests, meeting service turnaround times, and coaching team members.
Previous Allstate experience is a major plus.
This is an excellent opportunity for a results-driven insurance professional looking to take the next step in their career, with a clear path toward advancement into a Service Manager position.
Benefits- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Handle high-volume customer inquiries, policy changes, and service requests efficiently.
- Manage complex customer issues, complaints, and escalations with professionalism.
- Build strong customer relationships and implement effective retention strategies.
- Identify cross-selling and life insurance opportunities during customer interactions.
- Coach, mentor, and support service team members.
- Ensure timely resolution of requests and maintain service quality standards.
- Collaborate with agency leadership to improve service operations and team performance.
Minimum 3 years of insurance customer service and de-escalation experience.
Previous leadership, supervisory, or management experience.
Fluent in English and Spanish (required).
Strong customer retention, communication, and problem-solving skills.
Ability to manage high-volume workloads and meet turnaround times.
Previous Allstate experience is a major plus.
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