Client Services Coordinator

Client Services Coordinator

Are you interested in pursuing meaningful work? Are you interested in ending intimate partner violence in Tarrant County? The Archway is Tarrant County’s only state-designated family violence program – this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable. We offer flexible work‑life balance and an opportunity to change the community – and the world.

We are excited to welcome new staff into our family and to work on this critical, life‑saving mission together.

• Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties.
• Managing all Client Service Center staff and volunteer schedules in the 24‑hour Resident Service Center in the shelter.
• Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake.
• Providing cross‑training to client advocates for the 24‑hour emergency hotline.
• Developing and timely submitting monthly departmental reports and staff time sheets.
• Troubleshooting and managing challenges associated with collaborative community providers (e.g., taxi company and police departments).
• Maintaining a current list of referrals for staff to provide to shelter clients and callers.
• Managing personnel issues as they arise, collaborating with supervisory staff to guide employee performance, as necessary.
• Monitoring file documentation and Case Worthy entry for effective service delivery and grant compliance.
• Fulfilling supervisory responsibilities in accordance with the organization’s policies, grants, and applicable laws.
• Training employees, planning assignments, directing work, addressing complaints and resolving problems.

• Bachelor’s degree in Social Work or a related field required, or a minimum of five years of equivalent related experience required.
• Minimum of two years supervisory experience required.
• Minimum of six months to one year experience in a 24‑hour hotline or residential setting required.
• Knowledge and understanding of family violence, and the ability to respond to clients constructively and supportively while being sensitive to cultural and ethnic issues.
• Ability to remain calm in crisis situations and maintain a high regard for confidential matters.
• Previous work in a fast‑paced, customer‑service environment strongly preferred.
• Current valid Texas driver’s license and proof of automobile liability insurance.
• Language
  
  Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to draft routine reports and correspondence.
  • Ability to speak effectively before groups of clients, co‑workers, and public or private groups or organizations.
  • Ability to communicate in a helpful and courteous manner.
  • Bilingual in Spanish desirable.
• Reasoning Ability:
  • Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Competitive salaries. Compensation is commensurate with experience, education, and other qualifications. Competitive benefits package offered.

Please include salary requirements in your cover letter.

The Archway is an Equal Opportunity Employer (see website for EOE statement).