Community Manager Urg Response Team

Company Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Community Manager – Urgent Response Team (CMURT) reports to the Senior or Regional Vice President. The CMURT travels to assigned multifamily communities and remains onsite until permanent management is restored. They oversee daily operations to ensure properties are well‑maintained and financially responsible, in accordance with Michaels standards.

• Upon assignment, the CMURT manages all aspects of property operations, including leadership and direction of staff, budgetary control, general administration, property maintenance, unit leasing and collections, financial and administrative reporting, resident relations, and control of financial resources and assets.

• Oversee the management, direction, training and safety of all employees assigned to the property or properties under his/her control. Assess critical or emergency situations, make calm and sound business judgments, and respond to situations when management support is not immediately available.
• As directed by the RPM/RVP/SVP, coordinate and oversee hiring (for open positions approved by the Regional Property Manager), training, completing and conducting performance evaluations for all staff at the property, recommending salary increases and counseling, disciplining and terminating employees under his/her direct control in accordance with company policy. UKG access shall be granted as directed by Regional Leadership.
• Establish schedules and assign staff for office work as well as routine and emergency work. Approve and schedule paid and unpaid time off requests from staff.
• Train staff in safe operating procedures, and accurately report all accidents and emergency situations to appropriate personnel.
• In consultation with the Leasing & Marketing Department, create, design and execute marketing campaigns for leasing of rental units, including promotions, tours of the property and rental units. Prepare, process, modify and sign lease agreements and related forms. Maintain knowledge of competition and market conditions affecting leasing and operations, and make adjustments to the business and marketing models to ensure the Company remains competitive and in compliance with applicable federal and state laws.
• Ensure that all residents living in the community(ies) meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies. Address any non‑compliant issues swiftly and appropriately.
• To the extent directed by the RPM/RVP/SVP, assist in preparation and implementation of the annual budget and maintain accurate financial records for the property, including daily bank deposits and control of the cash accounts at the property. Maintain vacancy information reports as required by corporate, investors and monitoring agencies.
• Supervise any outside contractors working on the property. Perform physical needs assessment, negotiate contracts with vendors, and ensure work is completed by the agreed upon deadline.
• Participate in and direct office and maintenance staff regarding all move‑in/out and agency inspections and inspection processes.
• Meet and work with residents, resident organizations and resident services providers to address issues, make improvements, and maintain positive relations.
• Adhere to all Michaels Accounting and Operations directives, policies and procedures.
• Continually inspect property recording deficiencies, making improvements and taking any required actions according to Company guidelines.
• At the determination of the RPM/RVP/SVP, obtain all certifications or licenses that are required by the company, state or agencies within the first year of employment. Remain…