Claims Supervisor, Litigation

Litigation Claims Supervisor Position Overview

The Litigation Claims Supervisor is responsible for day-to-day leadership of an assigned team comprised of 6-9 Litigation/Bodily Injury claims adjusters. They exercise strong critical thinking skills, judgement, and initiative in the proper resolution of claims. They are responsible for the consistent delivery of high-quality claim handling and customer service from their team/unit. The Litigation Claims Supervisor ensures their team follows regulations, Company policy, and all applicable licenses required for adjusters.

They are leaders who positively influence their team, coaching and guiding staff through changes in the organization and industry. They create an environment where teamwork and entrepreneurial spirit flourish, resulting in outstanding achievement of team, unit, division, and Company goals.

As a member of the leadership team, the Litigation Claims Supervisor sets an example for an environment built on accountability, teamwork, professionalism, personal development, and proactivity toward improving performance and contributions to the Company’s success. They possess the ability to act with great integrity, professionally representing the organization to internal and external customers, safeguarding systems, and information within their control against fraud, malware, and cyberattacks.

Maintains strict confidentiality with sensitive information and handling of employee matters.

Additionally, the Litigation Claims Supervisor will communicate information to Senior Management and other key members of the claims or legal management team as required on claim files that have unusual circumstances and/or excess exposure potential.

• Provide clear daily goals and solutions to overcome challenges impacting the completion of work and customer service.
• Develop plans to ensure claims are adjudicated within established expectations, aiming to exceed them whenever possible.
• Engages their team to be aware and knowledgeable of their impact on others and the Company’s success while instilling a sense of desire to adapt to change and the evolving needs of the customer and agent.
• Leverage individual differences to champion a diverse, inclusive, caring, and trusting work environment for all. Encourages staff to professionally challenge the status quo, identify improvements, and provide suggestions to implement solutions.
• Decisions demonstrate a solid appreciation for improving the performance of their team while promoting a teamwork approach to accomplish goals and the success of the Claims organization.
• Accountable for working within their authority to make sound decisions.
• Able to understand the vision and provide staff with clarity to connect their role to the purpose of their work. Supports the entire vision, generating buy‑in across their team.

• Achieves quality, productivity, and acceptable customer service results by following leading practices and procedures, management direction, and effective performance management of their team.
• Lead and manage a team of six (6) to nine (9) commercial lines claims adjusters to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.
• Provide direction, leadership and training to the adjusting staff.
• Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the units and oversight of claims resolution strategies.
• Provides management oversight of claims files (non‑litigated or litigated) within the unit, to include supervisor reviews on open inventory and review files to measure quality assurance discusses individual training and development needs.
• Provide reserve and settlement authority to the claim’s adjusters pursuant to the company’s established guidelines or procedures.
• Attend monthly management meetings as required.
• Maintain 100% compliance with claim adjuster licensing.

• High School Diploma or equivalent required. Bachelor’s degree referred.

• Minimum of 7+ years auto bodily injury/litigated claims experience, along with prior 3-5 years of claims supervisory experience.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures.

Mid‑Senior level

Full-time

Other

Insurance