Operations Manager

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position

Description:

With a 'One Team' mentality, manage production operations, ensuring jobs are completed according to Puro Clean® production processes and procedures. Manage all aspects of Puro Clean operations. Keep owners and/or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner.

Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A Puro Clean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Networking and building relationships with partners and Centers of Influence
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
• Overseeing all aspects of safety and health requirements and daily production management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership’
• Ensure clear communication with entire staff, ability to manage relationships.

Qualifications:

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Aptitude with record keeping, easily accessing information and communicating the message
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. 'Servant Based Leadership'
• Be a part of a winning team with the 'One Team' mentality. We serve together
• Competitive pay and full benefits package (health, vision, dental, life, supplemental, 401(k))
• Additional benefits and perks based on performance

Compensation: $60,000.00 - $80,000.00 per year

With over 300 locations across North America and Canada, Puro Clean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Puro Clean Corporate.

What defines a leader and what professional experience do you have leading teams that makes you uniquely qualified for this role? *

Do you have any current IICRC certifications or experience with estimating software? *

Are you willing to to provide us with 3 professional references? *

Flexible Scheduling

Aggressive Competitive Wages

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

“Working for the Puro Clean brand opened my eyes to the bigger picture. We’re all about servicing our community, building trust, and helping others. Puro Clean provides opportunity to help you in your own career and further your education.”