Sr Regional Risk Manager

This isn't a traditional Asset Protection or Risk Management role. VCA is building a new field-facing Value Protection capability designed to bring together the best of Asset Protection, operational risk, investigations, and business performance. The Senior Regional Risk Manager (Division Asset & Loss Prevention) is a senior field people leader responsible for translating VCA's enterprise Value Protection, Field Risk & Performance strategy into consistent execution and measurable results across an assigned geography.

The role leads and develops a geographically dispersed team of Regional Risk Managers, establishes regional priorities and operating cadence, and serves as the principal Value Protection advisor to Group, Regional and Hospital Leadership. This position requires an uncommon combination of deep technical expertise in enterprise risk, operational assurance, investigations, compliance, safety and crisis response; strong business and financial acumen; and demonstrated success leading through others in complex, multi-site operations.

The Senior Regional Risk Manager uses operational and financial data to identify and prioritize revenue integrity, charge capture, margin protection, loss reduction and execution-consistency opportunities while preserving the foundational risk disciplines that protect associates, clients, pets and the business. Within the enterprise operating model, the Senior Regional Risk Manager owns regional deployment and performance of established Value Protection programs, leads complex regional matters and escalations, and provides field intelligence and recommendations to the Senior Director and Field Leadership executives to inform enterprise strategy, standards, technology, analytics and future capability development.

This role requires associates to work remotely on the coast for which they will be supporting (West Coast) and will require travel up to 50% of the time.

• Lead, coach and develop a geographically dispersed team of Regional Risk Managers, including selection, onboarding, goal setting, work allocation, performance management, career development, succession planning and reinforcement of consistent professional standards.
• Translate enterprise Value Protection, Field Risk & Performance strategy into regional priorities, annual plans and operating cadences; establish clear accountability and monitor execution across assigned regions and hospitals.
• Serve as the principal regional Value Protection advisor to Group Vice Presidents, Regional Operations Directors and other senior field leaders, providing independent, practical guidance on complex risk, operational and business-performance matters.
• Direct and quality-assure regional field assessments, operational assurance reviews, audits and corrective-action plans involving controlled substances, safety, waste management, invoicing, revenue integrity, physical security, business controls and other priority risks.
• Oversee and provide escalation leadership for complex, sensitive or high-impact investigations involving financial loss, misconduct, diversion, compliance concerns, associate safety or operational breakdowns; ensure sound case strategy, documentation, findings and corrective action.
• Partner with Operations, Finance and Medical Operations to analyze operational and financial data, identify root causes and prioritize opportunities involving charge capture, revenue integrity, margin leakage, markdowns, ancillary services, process variation and execution consistency.
• Lead regional implementation, adoption and sustained follow-through of enterprise risk, compliance, safety, operational assurance and performance initiatives; remove execution barriers and ensure programs achieve intended business outcomes.
• Develop and lead regional performance reviews using dashboards, exception reporting, trend analysis and field intelligence; communicate material findings, emerging risks and recommended actions to senior leadership.
• Build trusted cross-functional partnerships with P&O, Legal, Compliance, Finance, Medical Operations, Safety, Insurance and other enterprise teams to coordinate decisions, resolve escalated issues and deliver integrated field solutions.
• Lead or coordinate regional response to significant incidents, crises, disasters and business disruptions, including decision support, field deployment, recovery oversight and after-action improvement.
• Identify capability gaps and recommend improvements to…