Senior Manager, Arbitration Operations
Listed on 2026-10-10
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Management
Operations Management, Project & Program Management, General Management
Description
Position SummaryUS Neuro and Highline Strategies are seeking a highly organized, process-driven leader to oversee and continuously improve arbitration operations. The Senior Manager, Arbitration Operations will serve as the central operational owner for the arbitration function, leading the team and managing the process from client onboarding and claim intake through filing, case progression, award receipt, and operational handoff for post-award follow-up.
This role is accountable for building reliable processes, preventing missed opportunities, ensuring filing accuracy and timeliness, strengthening quality controls, and creating clear accountability across both internal US Neuro claims and external client claims managed through Highline Strategies. The ideal candidate is an experienced operations and people leader who can create structure, manage risk, improve workflows, and develop a high-performing team. Prior arbitration experience is helpful but not required.
Essential Duties and Responsibilities Operational Leadership- Own day-to-day arbitration operations across US Neuro and Highline Strategies.
- Manage the operational lifecycle from client onboarding and claim intake through award receipt, with clear ownership at every stage.
- Ensure eligible opportunities are identified, tracked, prioritised and worked within applicable deadlines.
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