Director of Training and Workforce Development

Job Summary:

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees,passengers, clients, and communities is critical.

The Director of Training & Workforce Development serves as the strategic leader for employee

development, workforce readiness, leadershipgrowth, and training excellence within the Safety & Training

Department. Reporting to the Vice President of Safety & Security, this position is responsible for

developing and executing enterprise-wide training and workforce development strategies that strengthen

safety culture, reduce operational risk,improve workforce performance, and support organizational

excellence.

The Director provides leadership and oversight for training, professional development, leadership

development, instructor qualification,onboarding, and employee career progression programs.

Working collaboratively with Operations,Maintenance, Safety, Human Resources, executive leadership and

the global L&D team, the position ensures employees at all levels possess the knowledge, skills, and

competencies necessary to perform their duties safely, effectively, and consistently.

A key responsibility of this role is integrating safety principles, accountability, risk awareness, and

operational discipline throughout the employeelifecycle—from recruitment and onboarding through

leadership development and succession planning. The Director leads safety awareness campaigns,

workforce development initiatives, and leadership programs that promote continuous learning, employee

engagement, and a strong safety culture.

Through data-driven decision-making and continuous improvement, this position develops training and

workforce development solutions that enhance employee performance, strengthen leadership capability,

improve safety outcomes, and support RATPDev's commitment to safety, security, service, and operational

excellence.

A highly conscientious leader who:

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Has accountability
• Excels in Communications
• Promotes Safety
• Has expertise and technical knowledge
• Has Trust and Credibility
• Is Result Driven
• Decision Making

The following duties are normalfor this position. These are not to be construed as exclusive or all inclusive.

Other duties may be required and assigned.

• Develop and execute an enterprise-wide training and workforce development strategy aligned with safety, operational, and organizational goals.
• Designand maintain standardized training frameworks, competency models, certification requirements, and qualification standards across all functions.
• Design,implement, and continuously improve operator, supervisor, and leadership development curricula to ensure responsiveness to evolving industry standards,regulatory requirements, and operational challenges.
• Overseethe development, delivery, and continuous improvement of training programs for Operations, Maintenance, Safety, Customer Service, and Leadership.
• Ensureall training content is current, compliant, and aligned with industry best practices and regulatory and global training requirements
• Measure training effectiveness using performance metrics, audits, employee performance indicators, and operational outcomes.

• Designand implement workforce development programs that strengthen employee engagement, retention, career advancement, and workforce readiness.
• Establish structured career pathways, mentorship programs, and leadership pipelines forfrontline employees, supervisors, managers, and emerging leaders.
• Lead leadership development programs focused on supervisory readiness, management capability, accountability, coaching, and high-potential employee growth.
• Partner with Human Resources and Operations to support succession planning, talent development, and workforce capability planning.
• Develop programs that prepare employees for advancement opportunities and strengthen organizational bench strength.

• Partner with Safety leadership to integrate safety principles into all training and workforce development initiatives.
• Develop training programs focused on hazard recognition, risk reduction, incident prevention, defensive driving, securement proficiency, regulatory compliance,and operational…