MD, Operations Insights and Analytics

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

The Managing Director of Operations Insights and Analytics will provide leadership, vision, and strategic direction to a team of talented operations performance analysts, industrial engineers, and advanced analytics professionals, with the goal to drive American’s strategic priorities around Operational reliability.

This team is a primary resource for Operations performance analysis and is composed of several teams leading analytics and delivering decision support tools for OPP, IOC, Airport, Hub Control Centers, Technical Operations and Crew business units. This position will also lead the Operations Data Strategy and Product teams to ensure that we deliver the critical data assets and products to drive our operational performance and insights.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Leadership will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations.

• Drive operational performance improvements across the Operations team
• Lead the Airport, Baggage, IOC, Schedule & Block, Airspace and Surface Management, Hub Control Center analytics teams, supporting Business leaders and their teams
• Conduct in-depth studies of the operation, producing high-quality root cause diagnostics and actionable insights
• Develop advanced analytical engines/tools driving to innovative and effective operations performance improvements
• Lead the AI data strategy for the Operations team by developing tools and resources to gain quicker insights that lead to better business outcomes and measurable improvements in operational performance
• Drive to impact and business results, managing the team to deliver high quality work under tight deadlines
• Lead Operations data strategy and priorities, as well as the allocation of Operations Research / Operations analytics resources across the Operations team, in partnership with the leadership team of Operations
• Lead the team responsible for DOT reporting on On-time Performance and Mishandle Bag Rate
• Build relationships with business leaders at all levels of Operations to understand what analytics are needed to manage their business most effectively
• Ensure continuous upskilling and provide development opportunities for talent in the organization, and be always recruiting future leaders for the organization
• Build a team culture focused on customer service, delivering results and impact to the business, and actively engaging with operational leaders across the organization
• Contribute to and drive forward a culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in Business, Economics, Analytics, Engineering or other relevant experience;
  Advanced Degree preferred
• 10 years of progressive leadership experience overseeing large work groups with cross-functional teams
• Extensive experience managing and implementing large, complex multi-divisional projects
• In-depth knowledge of the airline industry, American…