Emergency Communications Center Supervisor

Emergency Communications Center Supervisor

The City of Fort Worth's Emergency Management & Communications Department is seeking an experienced, service-driven leader to join our Emergency Communications Center (ECC) as an Emergency Communications Center Supervisor.

This is an opportunity to lead and support the first responders who connect our community with the emergency services they need. Our fast-paced, high-stakes environment coordinates critical communications for police, fire, EMS, and other public safety partners. As a supervisor, you will provide the leadership, direction, and operational oversight necessary to keep our team prepared, effectively manage resources, and deliver timely, accurate, and professional service when it matters most.

We're seeking a decisive, people-focused leader who can guide critical operations, make sound decisions under pressure, and build a culture of professionalism, teamwork, and accountability. Success in this role goes beyond operational expertise. It means developing employees, supporting their well-being, driving continuous improvement, and ensuring our ECC is ready to serve the community when every second counts.

Join a forward-thinking emergency communications organization committed to advancing public safety, investing in its people, and continuously improving how we serve our community.

Whether you're ready to take the next step in your career or bring your leadership experience to Fort Worth, you'll have the opportunity to lead with purpose, develop high-performing teams, and help shape the future of emergency communications.

Your leadership matters. Your experience makes a difference. Answer the Call and lead the team that keeps Fort Worth moving forward.

Minimum Qualifications:

• HS Diploma/GED
• Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of team lead or supervisory experience
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification (or out of state equivalent) at time of job offer
• Must be a Certified Communications Training Officer (CTO) at the time of job
• Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from time of job offer
• Pass a drug screening
• Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board
• Must meet TCOLE & CJIS requirements

Preferred Qualifications:

• Recently employed and working within an Emergency Communications Center (ECC).
• Two (2) years of ECC supervisory experience
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Emergency Communications Center Supervisor job responsibilities:

• Supervises and coordinates Public Safety Communicator activities to ensure efficient Emergency Communications Center (ECC) operations and the timely, professional delivery of public safety services
• Oversees daily operations by monitoring emergency calls, radio traffic, critical incidents, staffing, and operational performance; prioritizes activities and allocates resources to maintain service continuity
• Directs emergency communications operations during critical incidents, major events, emergencies, and disasters; coordinates emergency staffing, callbacks, notifications, and interagency communications
• Manages staffing and administrative functions, including employee schedules, assignments, overtime, payroll approval, operational documentation, and supervisory records
• Provides leadership, coaching, and employee development while fostering a professional, respectful, supportive, and accountable workplace culture that prioritizes employee well-being and operational excellence
• Monitors and evaluates operational performance, identifies trends and service deficiencies, and implements improvements to enhance efficiency, service quality, and public safety outcomes
• Ensures regulatory and procedural compliance with applicable laws, TCOLE requirements, TLETS, TCIC, NCIC, CJIS policies, Department procedures, and established professional standards
• Maintains operational and technological readiness by monitoring E911/NG911, CAD, radio, and criminal justice information systems; coordinates technical support, maintenance, and issue resolution
• Supports Department priorities and continuous improvement initiatives, including policy implementation, technology modernization, interagency collaboration, and direct…