Senior Director, Marketing Communications

About Us

High Level is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

High Level processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our You Tube Channel or Blog Posts

Who You Are

The Senior Director of Marketing Communications is a strategic leader responsible for shaping, protecting, and elevating High Level’s brand narrative across all public-facing channels. This role oversees press, media relations, external communications, and executive communications, and partners closely with Legal, Finance, and executive leadership to ensure alignment on all corporate messaging, including investor communications. The ideal candidate is a seasoned communicator with extensive experience managing agencies, driving media strategy, and navigating high-stakes or crisis situations.

What You’ll Be Doing

• Lead all press, media, and public-facing communications to strengthen brand visibility and reputation.
• Develop and execute a comprehensive media strategy aligned with business and growth objectives.
• Build, manage, and sustain strong relationships with journalists, reporters, analysts, and media outlets.
• Oversee creation of press releases, media statements, executive quotes, fact sheets, and story pitches.

• Work closely with Finance, Legal, and executive leadership to develop compliant, accurate, and compelling investor-related messaging.
• Ensure all public communications align with regulatory guidelines and best practices.
• Prepare executives for financial communications, investor meetings, and media interactions.

• Manage all PR agencies and consultants, ensuring alignment with High Level’s messaging and priorities.
• Evaluate agency performance and guide strategic direction for earned media efforts.
• Oversee budgets, contracts, and cross-functional workflows with external partners.

• Support executive communications, including speeches, talking points, presentations, and messaging frameworks.
• Assist leaders in translating strategic initiatives into clear communication for internal and external audiences.
• Partner with internal comms teams to ensure alignment and consistency across company messaging.

• Own High Level’s crisis communication strategy and response protocols.
• Act as primary communication lead during high-risk or reputational events.
• Create proactive and reactive messaging to mitigate brand exposure and protect trust among customers, partners, and investors.
• Maintain scenario plans and cross-functional readiness for crisis response.

• Lead, mentor, and develop a high-performing Marketing Communications team.
• Define team structure, roles, and development pathways aligned with organizational…