PCA; Pet care assistant Ridgmar

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

ESSENTIAL RESPONSIBILITIES AND TASKS include:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Prepare the treatment room for examination of pets and all necessary medical items and supplies.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Serve as support to the Client Services Coordinator, Veterinary Assistant, and Veterinary Technician.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients.
• Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets.
• Bathe and dip pets when necessary to treat dermatological conditions.
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping tasks.

THE FIVE PRINCIPLES include:

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS include:

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

CAPABILITIES AND EXPERIENCE required include:

• Ability to multi-task
• Communication skills
• Organizational ability
• Problem-solving skills
• Client service skills
• Intellectual ability
• Mathematical ability
• Computer skills

ATTITUDES required include:

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Tolerance for Stress / Resiliency

SPECIAL WORKING CONDITIONS include:

• Ability to work at a computer for long periods
• Ability to be confident around pets
• Client needs and work volume may require more than 40 hours per week
• Must have mental processes for reasoning, remembering, mathematics, and language ability
• Noise level in the work environment is moderately high

EXPERIENCE, EDUCATION AND/OR TRAINING required include:

• High School Diploma preferred
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year related experience required with customer service preferred